Customer Service

Processing & Shipping
  • All "In-Stock" items will be shipped with in 1-4 business days from the time your order is placed or payment is received excluding weekends and holidays. Standard or Rush shipping service will still have the same handling time which is 1-4 business days.
  • Our preferred carrier for shipping within the United States is the United States Postal Service ( and United Parcel Service (
  • Insurance is Available Upon Request - Shipping Insurance is an option a buyer should consider when paying as the seller is Not Responsible for Lost or Damaged Packages due to the shipping carrier.
  • Shipping to an address different from your Billing Address - We will only ship your order to the billing address. If for any reason, the shipping address is different from a billing address additional verification will be require. Due to this reason, you order will be put on hold and our staff will contact you within 24-48 business hours.
  • PLEASE NOTE: All orders will only be process once our credit card processing company advise us that the transaction has been completed. This will take up to 24-48 business hours. If for any reason you would like to expedite this process please call us during our business hour at 714.249.1222 so that our staff can assist you on verifying your order. Thank you for your understanding.

Orders that do qualify for Free Shipping will receive Value Shipping Service:

  • UPS Surepost Delivery time of 7-12 business days for the 48 states.
    But in many cases depend on shipping carrier processing time packages can be deliver within 3-6 business days.
  • USPS First Class Delivery time of 2-6 business days for the 48 states.
  • Value Shipping & Standard Shipping Service Delivery time of 1-4 weeks for AK, HI, GUAM, &PR.
  • Free Value Shipping applies to U.S. Addresses only.
  • Free Shipping applies to value of merchandise only, excluding tax & shipping.
  • No other promotional code can use with this purchase unless stated otherwise Free Shipping will be void.

Orders under $90.00 will be charge one flat shipping fee:

  • $5.50 for Value Shipping Service Delivery time of 7-12 business days for the 48 states (USPS First Class or UPS Surepost).
  • $8.50 for Standard Shipping service delivered within 5-10 business days (USPS First Class or UPS Ground).
  • $16.50 for Rush Shipping service delivered within 2-5 business days.
  • Expedited Shipping service delivered within 1-2 business days. PLEASE NOTE: So that there are no delay on your order please provide the best contact information during checkout. Our staff will contact you once the order has been pull to provide the most accurate shipping cost for the service. If you have any question please contact our team immediately.
  • Additional shipping fee will incur if you have purchased a oversize product. Please review the product short description for further information.

Billing & Shipping Address is DifferentPlease click here for a demonstration of how to add a shipping address that is differen from your billing address. (View Instruction).

Coupon/Promo Code - You can only use one coupon, promotion code or account credit per order.  Please click on View Instruction for a demonstration of how to add the coupon/promo code (View Instruction).


International Buyer Shipping & Handling

In compliance with the Copic manufacturer, Too Corporation, we may only ship the Copic line to addresses in North America, the Caribbean islands and the Hawaiian Islands, not including Oahu. Only Non-Copic product will be ship internationally.

If you continue to place an order, we will cancel your order and a 3% transaction fee will be charged to your credit card.  Therefore, PLEASE DO NOT place an order if you are not in North America, the Caribbean islands and the Hawaiian Islands, not including Oahu.

Even though we cannot provide our international buyers with free shipping service, we will only charge our international buyers actual shipping fees that we are charged by USPS (United States Postal Service) or UPS. No More No Less. No Handling Charges on any Order.

All international order over $300 will require additional verification and we can only ship to the billing address.

International buyers please remember that is not responsible for your country's customs/taxes and import regulation. Customers are responsible for any applicable taxes, duty of their country and the address they provided to us. Once a package reaches your country it will be processed and handled by the foreign Customs for appropriate clearance process. Your package will then are delivered by the partnering local Post Office. Once again, please remember to check with your local customs office for details of your customs/taxes for the country you want the item to be shipped to. If you decide to refuse any shipments from, you are responsible for the original shipping cost to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to This amount will be subtracted from your merchandise refund. 

International Shipping Delivery Time:

  • USPS Priority Mail International - service delivered within 1-4 weeks.
  • USPS Express Mail International - service delivered within 1-2 weeks.

Affordable International Shipping Option:

1. $21.95 - $29.95 USPS Priority Mail Flat Rate Box/Envelope International - Deliver within 6-10 business days.

    a. Insurance is NOT optional.
    b. Tracking is NOT optional (buyer or seller can not get update where the package is currently at).
    c. MarkerPOP is NOT responsible for lost or damage and delivery time can exceed 10 business days.
    d. This will fit about 10-20 stamps/dies, 1 or 2 paper pads or lights or depend on the product size.

2. $16.00 - $34.00 USPS First Class Mail International - Deliver within 1-8 weeks.

    a. Insurance is NOT optional.
    b. Tracking is NOT optional (buyer or seller can not get update where the package is currently at).
    c. MarkerPOP is NOT responsible for lost or damage and delivery time can exceed 10 business days.
    d. Shipping fee will depend on the weight of the package but you can expect to paid from $16 - $34. You will be able to purchase any product you want and not limit yourself to just stamps/dies as long it weight under 4lbs.

If you would like this option, please place your order and in the additional comment let us know which method you select.  When our staff process the order we will provide the necessary refund to your credit card account within 24 hours. If you have any question regarding to our international shipping service please don' hesitate to contact us at  

Payment now accepts Visa, Mastercards, Discover and PayPal (PayPal accept American Express), the safer, easier way to pay online. Speed through checkout whenever you shop online. Plus, pay with your credit card without exposing your credit card number.


If you are not completely satisfied with your purchase, we are happy to accept your unused product in its original condition within 14 days for a refund. Simply follow the guideline below.

Return Your Purchase

  • Please download and complete MarkerPop's RMA (Download Form) . Any products returned without requesting an approval with will not be eligible for a refund.
  • Securely and carefully package the product(s) you wish to return or exchange as we will have to bill you for any missing materials/components.
  • Remember to include your information or our packing slip in your return package.
  • Insure your package for the full value of the merchandise and return it to us using the delivery service of your choice. For speed and security, we recommend UPS. We are not responsible for packages that are lost or damaged in transit to our warehouse.
  • A refund will be issued within 2-5 business days once we have received the product and upon passing our inspection. If for any reason, after our inspection it is found to be defective or untruth to your previous statement on the RMA, we will be unable to provide you with a refund. Returning this item to you will be at the customers’ expense
  • A 10% restocking fee will be applied to all return.

Shipping & Handling fee is Not Refundable as these are paid out to the shipping carrier. If you have receive Free Shipping service from MarkerPop in addition to our return policy all returns will incur exact shipping cost and subject to a $2.50 handling fee.

  • Please download and complete MarkerPop's RMA (Download Form).
  • All exchange will be process within 24-48 hours once we have received the package from the shipping carrier.
  • Return Shipping fee and new shipping fee will be customers’ expense.

Other Questions?

If there is something that we haven't answered here please feel free to contact us at for further assistance.